Refund policy

Return & Refund Policy

Thank you for supporting our small business! Each freshie is handmade with care, making every order unique.

All Sales Are Final

Due to the handmade and custom nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds. Please review your order carefully before completing your purchase. If you have any questions about a scent, design, or product before ordering, we're happy to help.

Damaged in Transit

We carefully package every order, but occasionally damage may occur during shipping. If your order arrives damaged, please contact us within 24 hours of the delivery time shown by USPS tracking.

To file a claim, please include:

• Your order number
• Photos of the damaged freshie(s)
• Photos of the shipping box and all packaging materials
• Photos of the USPS shipping label 

Claims submitted after 24 hours of delivery may not be eligible for replacement. Thank you for your understanding and for supporting our handmade small business!